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Sassychat Docs

AI & Chatter Model

Sassychat is built for teams where AI and human chatters work side by side. Each does what it does best.

What the AI handles

Section titled “What the AI handles”

The AI manages the majority of your fan inbox autonomously. It replies, sells, and works conversations without needing your team to intervene. Most fans are AI-managed by default.

What chatters handle

Section titled “What chatters handle”

Your human chatters focus on:

  • Top-tier fans: your highest spenders get personal attention from a real person
  • Escalations: situations the AI identifies as needing human judgment
  • Takeovers: any fan conversation a chatter steps into manually

When a chatter is needed, the fan appears in the Action Queue.

Who decides?

Section titled “Who decides?”

You control the split. Every fan can be set to AI-managed or Human-managed in their fan profile. The AI makes an initial call on top spenders and escalations, but you can override any fan at any time.

See Choosing Who the AI Handles for the per-fan controls.

Team roles

Section titled “Team roles”

Chatters have access to the desktop app inbox and Action Queue. Owners and admins can see everything, invite team members, and configure accounts.

See Roles & Permissions for the full breakdown.

Section titled “Related”