Notes & Tags

Notes and tags let you attach private context to a fan. Your team sees them. They also help the AI respond more appropriately to that fan.

Notes are free-text entries attached to a fan profile. Use them to record anything relevant:

• “Prefers shorter messages, gets annoyed by long replies.”
• “Very interested in fitness content specifically.”
• “Has mentioned their name is Jake.”

Notes are private. The fan never sees them.

How to add a note: Open the fan’s conversation → fan profile panel → Notes section → click Add Note → type and save.

Tags are labels you apply to a fan. They can be anything: vip, re-engage, no-ppv, spanish-speaker, or whatever makes sense for your workflow.

How to add a tag: Open the fan profile panel → Tags section → type a tag name and press Enter.

Tags can be applied to multiple fans at once from the fan list view.

Your team sees both when working a fan’s conversation. The AI also reads them when generating replies, so a note saying “responds well to humour” is reflected in how the AI engages.

• Fan Profiles
• Managing a Fan