Getting Help

There are a few ways to get support. Choose whichever fits your situation best.

The quickest way to get help is the chat bubble in the bottom-right corner of the app. It’s available on every page — click it, type your question, and our team (or an AI assistant for common questions) will get back to you as fast as possible.

Live chat is best for:

• Quick questions
• Something not working right now
• Anything where you need a fast answer

For non-urgent questions, bug reports, or feature requests, use the Contact Us form (in the app navigation). It’s better than live chat when you need to attach screenshots or detailed descriptions, when you have a billing or account-access issue, or when you’re submitting a feature request with context.

[SCREENSHOT: Contact Us form with topic dropdown]

To submit a request:

1. Choose your request type: Bug Report, Feature Request, or Contact Us (General).
2. Select a topic: Authentication, Account, Desktop App, AI Configuration, Connected Accounts, Billing, or Other.
3. Enter a clear subject — a short summary of your issue or idea.
4. Describe it in detail. The more context you give, the faster we can help.
5. Click Submit. You’ll get a confirmation right away, and we’ll follow up by email (check your spam folder too).

Most common questions are already answered here. Try the search bar at the top — it searches every page instantly. Good places to start:

• FAQ: quick answers to the most common questions
• Referrals: how referrals and rewards work