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Sassychat Docs

Working the Action Queue

The Action Queue is the chatter’s work feed. Every fan that needs a human response shows up here.

Opening the Action Queue

Section titled “Opening the Action Queue”

Click Action Queue in the sidebar. You’ll see a list of fans waiting for attention, ordered by priority.

Picking up a fan

Section titled “Picking up a fan”
  1. Select a fan from the queue.
  2. Their conversation history and fan profile open alongside the chat.
  3. Read the context: spend, notes, tags, and what brought them here.
  4. Reply directly in the composer.

Resolving an escalation

Section titled “Resolving an escalation”

Once the conversation is handled, click Resolve in the conversation header or Action Queue controls. The fan is removed from the queue.

Handing back to the AI

Section titled “Handing back to the AI”

To return the fan to AI-managed mode, click Resolve & Return to AI (or resolve, then change the fan’s management mode in the profile panel). The AI picks up from the next message.

Keeping the fan as human-managed

Section titled “Keeping the fan as human-managed”

For a top-tier fan or a relationship you want to keep personally, resolve the escalation but leave the fan in human-managed mode. They’ll return to the Action Queue when they next send a message.

Section titled “Related”