Desktop App Troubleshooting

Symptom: You log in inside the app but the account stays as “Not Connected” or disappears.

Try:

1. Make sure you logged in all the way; don’t close the login window early.
2. Click Add Account again and go through the login flow fresh.
3. Check that you’re logging in with a creator account, not a fan account.
4. If the platform shows an error page during login, the session may have been flagged. Wait a few minutes and try again.

Symptom: An account that was working shows as Disconnected or the AI has stopped.

Fix:

1. Click the account tab.
2. Click Reconnect (or Add Account again if the tab is gone).
3. Log in to the platform inside the app to refresh the session.

Sessions can expire if the platform logs you out due to inactivity or a password change.

Try:

1. Quit the app fully and reopen it.
2. Check your internet connection.
3. If the issue continues, uninstall and reinstall the app from your Dashboard downloads page.

Check:

• The account shows as Connected (not Disconnected or Pending Review).
• The fan is set to AI-managed (not human-managed). See Choosing Who the AI Handles.
• The desktop app is open and running. The AI needs the app to be active.

Contact support with your account name and a description of what you’re seeing.